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Collections & Payment Reminder Agent

Tracks outstanding payments and sends escalating reminders automatically until paid.

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What This Agent Does

How it works.

This agent monitors every outstanding invoice in the portal. When a due date approaches or passes, it sends a sequence of WhatsApp reminders with the Razorpay payment link. After 3 unanswered attempts it escalates to the business owner or collections manager.

Inputs

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Outstanding invoice data
Customer name, phone, amount due, due date
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Escalation config
Number of attempts before manager alert, wait time between
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Payment link
Razorpay payment link auto-generated per invoice
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Customer history
Previous payment behaviour used to set tone of message

Outputs

Reminder 1 (due date)
Friendly reminder with payment link on due date
Reminder 2 (D+3)
Follow-up if unpaid — firmer tone, same link
Reminder 3 (D+7)
Final notice — escalation warning
Manager alert (D+8)
WhatsApp to manager with outstanding details
Payment confirmation
When paid — sequence stops, receipt auto-sent

Automation Flow

Due date reached
Invoice due date arrives or passes — agent triggers
Reminder 1 sent
Friendly WhatsApp + Razorpay payment link
Payment check D+3
Portal checks if paid — if yes, sequence stops
Reminder 2 sent
Firmer tone if still unpaid at D+3
Reminder 3 D+7
Final notice with escalation warning
Manager escalation D+8
WhatsApp alert to manager with full outstanding details
Payment received
Sequence stops — receipt sent, ledger updated
Tech Stack
Razorpay Payment LinksWhatsApp Business APIn8nMySQLCron
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