Terms of Service

Digitruinx provides the following services:

• IT Portal SaaS — A multi-vertical business management platform (travel, IAS coaching, healthcare, and more).
• AI Agents — 106+ intelligent automation agents built for Indian business workflows.
• Web Development — Custom website and web application development.
• Mobile Apps — Android and iOS application development (Phase 2).

Services are delivered as agreed in individual engagement contracts or SaaS subscription agreements. Features and pricing are subject to change with reasonable notice.

As a client of Digitruinx, you agree to:

• Provide accurate and up-to-date information when registering or engaging with our services.
• Keep your account credentials confidential and notify us immediately of any unauthorised access.
• Use our services only for lawful purposes and in compliance with all applicable Indian laws.
• Not attempt to reverse-engineer, decompile, or circumvent security measures in our platforms.
• Not upload malicious content, spam, or material that infringes third-party rights.
• Cooperate with us in providing timely feedback, approvals, and content required for project completion.

Payment terms are specified in individual engagement agreements. General terms:

• SaaS subscriptions are billed monthly or annually in advance. All prices are in Indian Rupees (₹).
• Project-based work typically follows a 50% advance, 50% on delivery milestone structure.
• Payments are processed via Razorpay. We accept UPI, NEFT, IMPS, and cards.
• Invoices are issued with valid GST. Late payments may attract interest at 1.5% per month.
• Refunds are processed within 7 business days where applicable as per our Refund Policy.

Both parties agree to keep confidential any non-public business information disclosed during the engagement, including but not limited to business strategies, client lists, technical architecture, and pricing.

This obligation survives termination of the service agreement for a period of 2 years.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party; (c) is required to be disclosed by law or court order.

To the maximum extent permitted by law, Digitruinx's total liability for any claim arising from use of our services shall not exceed the total fees paid by the client in the 3 months preceding the claim.

Digitruinx is not liable for: indirect, incidental, or consequential losses; loss of revenue or profits; data loss caused by client-side actions; service interruptions due to third-party infrastructure (Azure, Google, Razorpay) downtime.

We provide services on an "as-is" basis and make no warranty that services will be uninterrupted, error-free, or meet every specific requirement not agreed upon in writing.

These Terms of Service are governed by the laws of India. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts in India.

We encourage resolving disputes through direct negotiation first. If that fails, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with proceedings conducted in English.

Applicable Indian laws include but are not limited to: The Information Technology Act 2000, The Digital Personal Data Protection Act 2023, The Indian Contract Act 1872, and the Consumer Protection Act 2019.