What This Agent Does
How it works.
After a service is completed, this agent sends a WhatsApp message asking the customer for feedback. Happy customers are directed to Google / Practo / social. Unhappy customers are captured privately — their feedback goes to the business owner instead of becoming a public negative review.
Inputs
→Service completion trigger
Job closed / appointment done / order delivered in portal
→Customer phone
Number from portal record — WhatsApp message dispatched
→Business review links
Google Business profile URL, Practo / Justdial if applicable
→Sentiment threshold
Rating below X goes to private feedback instead of public
Outputs
Review request WhatsApp
Sent 30–60 minutes after service completion
Positive flow
Rating 4–5: directed to Google with pre-filled text prompt
Negative flow
Rating 1–3: feedback captured privately — sent to owner
Review count tracked
Google review count pulled weekly for trend reporting
Owner alert
Negative feedback triggers instant WhatsApp to business owner