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WhatsApp Notification Agent

Sends transactional WhatsApp messages triggered automatically by portal events.

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What This Agent Does

How it works.

Every time a portal event occurs — a booking is confirmed, a payment is received, a job status changes, an appointment is due — this agent fires the appropriate WhatsApp message to the right person within seconds. No manual messaging, ever.

Inputs

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Event trigger
Booking / payment / status change / reminder due date
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Recipient phone number
Customer, staff or patient number from portal record
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Message template
Pre-approved WhatsApp template selected by event type
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Variable data
Name, amount, date, appointment time — merged into template

Outputs

WhatsApp message delivered
To customer, staff or patient as required
Delivery status tracked
Sent / delivered / read — logged in portal
Fallback SMS
If WhatsApp fails, SMS sent via Twilio automatically
Delivery report
Daily report of messages sent, delivered, failed

Automation Flow

Event fires in portal
Booking confirmed / payment received / job ready
Template selected
Event type maps to approved WhatsApp template
Variables merged
Customer name, amount, date inserted into template
Message sent
Dispatched via WhatsApp Business API within 3 seconds
Status tracked
Delivery and read receipt logged in portal
Fallback SMS
Triggered if WhatsApp undelivered after 60 seconds
Report compiled
Daily delivery summary sent to admin
Tech Stack
WhatsApp Business APITwilio SMSMSG91n8nRedis Queue
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